GM Wants to be the Best in Customer Loyalty, Gain More than US$4 Billion Annually

The Holy Grail in any industry is customer loyalty. All manufacturers are fighting to improve their retention rate, that is, the percentage of customers who, when the time comes to replace a product, will remain loyal to the brand.

The automotive industry is no different. In the U.S. market, the current leader is Toyota, with a 58 percent retention rate. General Motors’ percentage is around 52-53 percent, close to the automotive industry average. Clearly, GM execs think that this should change; and there’s a very good reason for that.

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Buick , Chevrolet , GM , GMC , Reports

Buick and GMC to Present Nine New Models in the Next Year Including Regal, LaCrosse and Sierra

It’s going to a busy time for General Motors and its Buick and GMC brands as the company's executives told dealers today that the two automakers plan to launch nine all-new or "significantly" refreshed models in the next 12 months.

The first models to arrive will be the brand-new Buick Encore small crossover and the revamped GMC Acadia SUV this fall.

In the course of 2013, Buick will introduce the Regal sedan and LaCrosse (most likely facelifts), while GMC, the new Sierra and Sierra HD full-size pickups, as well as the Yukon and Yukon XL full-size SUVs.

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Buick , Buick Encore , Buick LaCrosse , Buick Regal , Buick Verano , GM , GMC , GMC Sierra , GMC Yukon , New Cars , Reports

Facelifted 2013 GMC Acadia SUV Priced from $34,875

At the 2012 Chicago Auto Show this past February, GMC blew the covers off the cosmetically refreshed Acadia in both standard and upscale Denali trims.

Now, GMC is ready to launch the three-row crossover onto the U.S. market and has announced pricing with the 2013 Acadia starting at $34,875 and the Denali at $46,770, with both prices including a destination charge of $825.

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Galleries , GMC , GMC Acadia , New Cars

Software Glitch Causes Delays in Deliveries of Certain 2012-2013 GM Models Including Cadillac ATS

General Motors may have increased its US sales in August by 10 percent compared to the same month in 2011, but last Wednesday it notified its dealers to stop deliveries of some of its most popular models.

The reason is a software glitch on the OnStar communication system that affects the 2013 Chevrolet Cruze, Equinox and Volt, the Cadillac ATS, SRX and XTS, the Buick Verano plus the GMC Terrain.

GM spokesman Alan Adler said that the issue has been identified as the system failing to alert the OnStar call center in an accident that the vehicle’s airbags are not deployed, like a rear-end collision.

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Buick , Cadillac , Cadillac ATS , Cadillac SRX , Cadillac XTS , Chevrolet , Chevrolet Cruze , Chevrolet Equinox , Chevrolet Volt , GM , GMC , Recalls , Reports